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Space Age Intelligence

Harness cutting edge machine learning and natural language processing technologies with the most advanced platform.

We're excited to announce that Onward is joining Google!

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I'm looking for a cheap night stand with at least 2 drawers

{
  "language": "en",
  "intent": "product_search",
  "product_category": "nightstand",
  "attributes": [
    { 
      "payload": "drawer",
      "count": 2,
      "range_type": "lower_bound"
    },
    {
      "property": "price",
      "amount": 150,
      "currency": "USD",
      "range_type": "upper_bound",
      "type": "inferred"
    }
  ]
}

Unparalleled understanding

Onward parses and extracts meaning from complex natural language messages.

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Be there, even when you aren't.

The Bot can answer questions even if your agents aren't around. Say hello to 24-7 coverage.

Stay in the know.

See key details about a customer while you chat. Easily import data from other sources, and empower your agents to respond based on the metrics that matter most.

A Visual Bot Builder.

Build advanced flows that tailor answers to your customers based on their responses. Without coding.

A team with experience

Deep integrations

Track conversations in Zendesk, add leads to Salesforce and HubSpot, and let your Shopify customers track their orders without human interaction.